With our data integration solutions and services, IT organizations can access, discover, cleanse, integrate, and deliver timely, trustworthy data to the extended enterprise to increase operational efficiency and reduce costs.
Our Support team is committed to providing high-quality, timely customer service and technical support for data integration products.
Customized courses, specifically for your company, ensuring that your people have the skills and education to keep your projects on track.
InfoFlow offers high impact, short term engagements for assistance to our customers in Africa. Our proven methodology is the result of our experience in hundreds of successful projects.
InfoFlow has a proven track record of delivering comprehensive training for our clients across our range of products and services. It is critical that customers benefit from being trained on how to work with our products in the context of the data that they use to do their jobs. We work to help ensure that the users embrace our products.
Training from partners provide a rich, intensive, and highly applicable learning experience. Courses are developed by industry-recognized experts who have both a practical and theoretical command of the subject matter they teach. Role-based curriculum emphasizes real-world applications, combining lectures and demonstrations with hands-on labs.
Training is delivered on site or at our state-of-the-art training center.
- Informatica PowerCenter - Level I Developer
- Informatica PowerCenter - Level II Developer
- Informatica PowerCenter - Administrator
- Informatica Metadata Manager
- Informatica Business Glossary
- Informatica Data Quality - Level I Developer
- Informatica Data Quality - Level II Developer
- Informatica Data Quality Administrator
- Informatica Data Quality Analyst
Customer Support Services
InfoFlow's Customer Support is committed to providing high-quality, timely customer service and technical support. Our local support center in Johannesburg offers a variety of flexible support options including, 24x7 coverage, and communication via email, telephone or the Internet.
Our Support team has developed and clearly defined a set of processes and procedures that ensure a consistent and efficient approach to problem isolation and resolution, including a sophisticated, centralized call logging and tracking system that provides automatic escalations based on severity and priority of issue. Multiple channels are available to invoke support—telephone, email, and a feature-rich on-line portal—which means that our customers are always able to find the information, or the individual, that can help them solve their problem. We've got a true, "follow the sun" model, allowing access to support engineers 24 hours per day, 7 days per week.
InfoFlow offers a full range of professional services, based on our proven implementation methodology, to help you maximize the value of Informatica software in your environment. InfoFlow has all the resources your organization needs—including the tools and accelerators, the industry's leading data management-specific methodology, and the experienced team—to successfully guide your data management projects from strategy to completion. Not only can we deliver the project right the first time, we leave behind a reusable platform that makes each subsequent project easier.
InfoFlow Professional Services (IPS) has delivered hundreds of successful data integration projects. What does that mean? It means they use a tried and true methodology—Velocity—that both they, and customers, use to ensure rapid, successful project implementation. It means they have acquired on-the-job,industry-specific knowledge. It means they avoid the mistakes that less experienced consultants make. It means that they ensure the Informatica Platform is deployed to your greatest advantage.